Refund & Returns Policy
Hassle-free resolutions, replacements, and refund guarantees for your food orders.
We take immense pride in the pure taste and authentic quality of Delight Food products. Please review our refund and replacement policy designed specifically for edible culinary products.
100% Quality & Transit Protection Guarantee
If your package arrives damaged, unsealed, or contains incorrect items, we will immediately send a free replacement or issue a full refund to your payment method.
1. Perishable Food Category Returns
Because our products are edible, consumable food items (pickles, culinary pastes, pure spices, and organic teas), health safety standards prevent us from accepting general returns for open or non-defective jars once they have been delivered.
2. Eligibility for Replacement or Refund
You are fully covered for a refund or replacement under the following conditions:
- The parcel arrived broken, leaked, or damaged in transit.
- The product safety seal was broken upon initial arrival.
- The product delivered does not match your order invoice.
- The package was marked delivered but was not received.
3. How to Initiate a Claim (Within 48 Hours)
To submit a claim, please notify us within 48 hours of delivery:
- Email ansinessa2015@gmail.com or WhatsApp us at +91 94353 38161.
- Include your Order ID (e.g., #DF-1024).
- Attach 1–2 clear photographs or a short video showing the outer shipping label and damaged/defective jars.
Our support team typically verifies claims within 12 business hours.
4. Refund Processing Timelines
Once your claim is approved, refunds are credited back to your original source of payment (Credit Card, Debit Card, UPI, or Net Banking via Razorpay) within 5 to 7 business days. If you choose a replacement, we dispatch the replacement shipment with priority tracking within 24 hours at no extra cost.
Questions regarding our policies?
Reach out to our customer care team anytime at ansinessa2015@gmail.com or call +91 94353 38161.